Policies at Plaza Mexico

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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Order Processing 

Please allow 5 to 7 business days for order processing. Processing time does not account for weekends or holidays. 

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 Shipping Policy

All orders are shipped via Fedex.

Shipping confirmation (tracking number) is provided for all orders via email. 

Delivery times are dependent on Fedex. Due to COVID-19, delivery times may be extended at Fedex discretion. 

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Missing/Lost/Damaged Package

Once your package is in possession of Fedex, we are not responsible for any packages that are missing, lost, or damaged by Fedex. 

We are not liable for missing/lost packages if the tracking number shows the package was delivered.